Privacy policy
Last updated: April 26, 2026
The Aurabella operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). The Aurabella is an online-only brand and does not maintain a physical storefront. All Services are provided digitally and via shipping.
The Aurabella is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following:
• Contact details: Name, billing address, shipping address, phone number, and email address.
• Financial information: Credit/debit card numbers and payment confirmation (processed securely via Shopify).
• Transaction information: Items viewed, cart activity, and purchase history. Note that because we deal in handmade cosmetics, we maintain records of batch information related to your order for quality control.
• Device & Usage information: IP address, browser type, and how you interact with our online store.
How We Use Your Personal Information
• Provide and Tailor Services: To fulfill orders, process payments, and arrange shipping.
• Communication: To provide customer support and updates on your handmade orders.
• Security: To detect and prevent fraud, ensuring a secure online shopping environment.
Returns, Refunds, and No Physical Storefront
As an online-exclusive brand:
• No Physical Store: We do not collect in-person data. All interactions occur through our website, email, or phone.
• No Returns Policy: Due to the handcrafted and hygienic nature of our cosmetics, we do not accept returns. This is reflected in our data processing; we do not process "return shipments" except in the case of verified defects.
• Refunds for Defects: We only issue refunds or replacements for items that arrive defective or damaged. In such cases, we may collect photographic evidence from you via email to process the claim.
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information about your access to provide and improve the Services. To learn more, visit the Shopify Consumer Privacy Policy.
Security and Retention
We retain your personal information for as long as necessary to maintain your account, comply with legal/tax obligations, or resolve disputes. While we use Shopify’s industry-standard security, no method of transmission over the internet is 100% secure.
Your Rights and Choices
Depending on where you live, you may have the right to access, delete, or correct your personal information. You may opt out of marketing communications at any time by using the "unsubscribe" link in our emails.
Children's Data
The Services are not intended for children. We do not knowingly collect information from individuals under the age of majority.
Changes to This Policy
We may update this policy to reflect changes in our handmade process or regulatory requirements. We will post the revised version and update the "Last updated" date above.
Contact
Should you have any questions about our privacy practices, or if you need to report a defective item for a refund, please contact us:
• Email: theaurabella.co@gmail.com
• Phone: 347-363-0972
• Store Type: Online Only (No physical retail location)